Frequently Asked Questions

What time is check-in and check-out?

Do you offer early check-In?

Do you offer late check-out?

How late can I check into the hotel?

Is there somewhere I can leave my bag if arrive early, or after I check out?

Does the hotel have Wi-Fi?

Are pets allowed at the hotel?

What do I do if I accidentally leave some items in the hotel?

Is the hotel reception desk open 24 hours a day?

Is the hotel accessible?

Do you sell gift vouchers?

Do you provide printing facilities for boarding passes?

Is there parking near the hotel?

What are the car park opening hours?

How much do I pay for parking?

How do I get to your hotel?

How far am I from the main shopping areas?

What are the public transport links to Dublin city?

Distance from Dublin Airport?

How much is a taxi from Dublin airport to Dublin city centre?

What is there to see and do around the hotel?

Is there a car rental station near the hotel?

Do you have rooms that accommodate 2 adults and 3 children?

Are there smoking rooms in the hotel?

Can I get a cot for my child?

What are the opening hours of the hotel gym?

Is there a laundry service available?

Do you supply travel adapters?

Do the bedroom TVs have Netflix and YouTube?

Are there hairdryers in the bedrooms?

Are there wheelchair accessible rooms available?

Are the hotel rooms air-conditioned?

Do the bathrooms have a shower or bath?

Does the room include tea and coffee making facilities?

Does the hotel offer wake-up calls?

What time is breakfast available?

Is room service available?

What dining options are available at the hotel?

What are the opening times of The Samuel Bar and Grill?

Does the restaurant cater food for allergies?

Does The Samuel Bar and Grill offer a dedicated kid’s menu?

Is there a reservation for dinner required?

Do you cater for large groups? Can I book a private dining space for a special occasion?

Do I need a credit card to make a booking?

Will my credit/debit card be charged on booking?

Can I cancel my booking?

What age are children for the purpose of hotel packages?

What is the best way to make a reservation?

What should I do if I haven’t received a booking confirmation?

How do I make a group or multiple room booking?

Are there any age restrictions when booking a hotel room?

Can I show up at the hotel without a booking?

Can I extend my stay?

How can I cancel my reservation if I booked via a third-party website?